Zhixu AIContact support
Email d20258002@163.com. Include the app version, device/OS, time and error message. Redact personal information from screenshots. Do not email passwords, API keys, sensitive conversations or photos you are not entitled to share. We do not promise a fixed response time.
Chat and reasoning summaries
Tap the text area to expand the composer. Add an image, adjust the crop and confirm to attach it to the editable draft; selecting or confirming an image does not send a conversation. Stop can interrupt output but may not undo processing already started. Summaries are shown only when actually returned by the service; no process is invented.
Create an image
Open Image creation from the sidebar. Applying a template fills an editable prompt and does not start generation. Check your prompt and aspect ratio, then generate. Timing varies; no artificial percentage is shown. If the outcome is unknown, refresh or look up the original task before creating another.
Save and keep your work
Conversations, drafts, confirmed attachments and downloaded works stay on this device. View originals, save to Photos or share; system permissions may affect saving. Local deletion does not delete Photos or shared copies. Uninstalling, losing or replacing a device may lose local records; keep your own copies of important work.
Availability and device recovery
AI services are offered only in actually supported territories; see OpenAI supported countries and territories. A proxy does not expand permission to use them. Text and image beta quotas are separate. Follow the app’s retry guidance when a limit is reached. If enrollment is still being confirmed, wait for the indicated recovery time and resolve image tasks with unknown outcomes first. Simulators and devices without App Attest support may not use online features.
Privacy and optional analytics
The app explains data processing before the first send or generation. Declining preserves your draft. The native app includes optional Firebase usage analytics, off by default. It initializes and collects basic usage and feature completion counts only after you explicitly opt in through settings. Custom completion events contain only the chat or image category, without completion IDs or content. Turning analytics off does not disable necessary authentication, quotas or security processing. This support website has no analytics scripts or trackers; see the privacy notice for details.